How can we help you?
Most Common Questions
- Phone Support
- Outlook App Setup Guide
- How do I Block or mark an email address as safe?
- How can I archive my emails for safekeeping or transfer?
Getting started
- New Graduate FAQ
- Which account option should I choose?
- How do I import my emails and contacts from my student account?
Email Client Guides
- Email client setup guide
- Outlook Setup Guide
- Apple Mail Client Guide
- Apple Mail App Setup Guide
- Outlook 2007 Setup Guide
Email account user guides
- How do I change my email address or username?
- How do I automatically forward my emails to another account?
- How do I set up an Out of Office automated response?
- How do I see how much of my email quota I am using, and where?
- How do I use multiple identities?
- How do I set up email filters?
- How do I use message highlighting?
- How do I set up/manage my aliases?
- How do I get/use a simple hosting FTP package?
About our accounts
- How do I get my email for life?
- What does 'Manual Verification' mean, and how long do I have to wait?
- How do I upgrade my account?
- How do I renew my existing subscription?
- How do I renew a FREE subscription?
- How do I close my account?
- Do I get a free trial?
- I'm still at University, can I renew my account for free?
- How much do your packages cost?
Troubleshooting
- I can't remember my password!
- I don't think I am receiving any emails.
- My email forwarding is not working.
- I can't send/receive emails from my mail client/phone.
- Why are some of my emails delayed?
- Emails people send to me are bouncing back to them!
- My email migration has stopped/wont start.